If you are not enrolled, notify your school's Program Chair. You must be enrolled in an iLearnNYC Online Course. Passwords are case sensitive, so make sure that your keyboard is not set to CAPS LOCK and that you are entering all letters in the appropriate cases. I know my username and password, but I’m getting an “Incorrect Username or Password” message.īelow are common issues that may be preventing you from logging in: You can reset your password, or recover your username, at the DOE Password and Profile Management portal. Students: Reset your password or retrieve your username using the DOE Student Account Self-Service portal.Įducators/Administrators: Your username is your DOE email without the Your password is the same as your DOE account. If you're having trouble with the iLearnNYC system, see the topics below. If you are a DOE employee, visit the iLearnNYC InfoHub page for more information on iLearnNYC.
